carama by castrol

Carama by Castrol, Malaysia's first online service for trusted car care, has announced that all Certified and Listed workshops will provide a three-month/5,000 km warranty and free drop-off service for bookings made through www.carama.com. Car owners will also be assured of a fair price guarantee. Launched in August, Carama currently has a network of more than 100 workshops in the Klang Valley.

Sumeet Wadhwa, GM of Carama said: "By providing assurance on the quality of workmanship and pricing, Carama offers peace of mind to the Malaysian car owners and helps uplift the overall standard of service and maintenance at independent workshops. The three month after service warranty is in recognition of the support and demand for reliable car service centers."

According to the National Consumer Complaints Centre (NCCC) 2012 annual report, there were 1,695 complaints made with regards to car care service centers and 90% of grievances were on the quality of service provided.

carama-website

Another common complaint is the mismatch between the initial quotation and actual bill for repairs. Through Carama's price assurance feature, the consumer will pay only what was agreed in the formal repair estimate and not a ringgit more. Should there be a need for a revised quotation, it will be shared with the car owner prior to commencement of work.

"We also realise the pressure on time that most people are facing these days due to busy jobs, family commitments and other factors. Ensuring your day routine does not get interrupted, Carama workshops will provide the convenience of a free drop off service within a 5km radius," Wadhwa added.

Carama features a workshop locator, spare parts calculator, 'My Car' logbook and Carama Rewards (4% cashback on all services and repairs) to help car owners simplify their car care experience and find the best workshop. Also look out for Carama Certified Shops that have been through a 40-point rigorous screening to meet the highest standard of workshop quality.

Want to try out Malaysia's first car care portal? Sign up at www.carama.com for a RM20 reward, and save an extra RM10 when you use the promo code TRUST2013 at the time of booking.